Housekeeping Associate - NE

Environmental Services
2017 Clarendale at Indian Lake
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Responsible for performing housekeeping and laundry functions in order to maintain an attractive, clean and comfortable environment to meet the needs of residents.


1. Clean offices and common areas including meeting rooms, hallways, reception area, and laundry rooms:

• Vacuum carpet

• Mop/sweep tile and other hard surface flooring

• Dust furniture and lamps

• Clean mirrors and interior glass surfaces

• Wipe window blinds

• Remove cobwebs from light fixtures and wherever else present

• Clean laundry machines as necessary, including clearing out filters and wiping down inside and outside of machines.

2. Clean bathrooms:

• Mop floor

• Sanitize/clean toilet and sink

• Add necessary paper supplies (toilet tissue, facial tissues, hand towels)

• Fill soap and other sanitary item dispensers

• Wipe mirror

3. Clean Employee Break Room:

• Defrost refrigerator as scheduled

• Wipe out refrigerator

• Remove expired items

4. Clean resident apartments when turnovers occur.

5. Wash 1st floor community windows inside and out as scheduled; at least biannually.

6. Mop stairways as required (where applicable).

Job Description – Housekeeping Associate IL Page 2 of 5 © Rentals New 7/2017

7. Trash rooms/area:

• Clean and polish trash chutes (where applicable).

• Mop/sweep trash room floor

8. Guest Suite(s):

• Remove soiled bed and bath linens and replace with fresh linens.

• Launder all Guest Suite linens (where applicable).

• Clean bathroom(s)

• Vacuum carpet and sweep/mop hard surfaces

• Clean kitchen

• Restock items that are provided (i.e. coffee, toiletries)

• Make sure ironing board, iron, hairdryer and other guest conveniences are put away tidily.

9. Complete and submit maintenance slips as required to address maintenance issues.

10. Maintain all housekeeping equipment and supplies in proper order.

11. Perform 30 – 60 day deep cleaning (where applicable).

12. Supports creating a culture where the business decisions made in this position, along with individual employee engagement, drive top-line revenue and occupancy.


1. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:

• We greet you warmly, by name and with a smile.

• We treat everyone with courteous respect.

• We anticipate your needs and act accordingly.

• We listen and respond enthusiastically in a timely manner.

• We hold ourselves and one another accountable.

• We make you feel important.

• We embrace and value our differences.

• We ask, "Is there anything else I can do for you?"

• We maintain high levels of professionalism, both in conduct and appearance, at all times.

• We pay attention to details.

2. Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.

3. Assure resident safety.

4. Follow written and oral directions.

5. Maintain all tools, equipment and supplies in proper condition.

6. Recommends improvements and offers suggestions as appropriate.

7. May participate in orientation and development of new employees.

8. Maintain confidentiality of resident and community information.

9. Assist new employees in following established community policies and procedures.

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10. Complete assignments timely, completely and accurately.

11. Attend all in-services as assigned or requested.

12. Participate in interdisciplinary team and other community meetings as assigned or requested.

13. Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.

14. Observe all community safety policies and procedures.

15. Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.

16. Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.

17. Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.

18. Assume accountability for data contained in the employee handbook.

19. Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.

20. Observe infection control procedures.

21. Follow Residents’ Rights policies at all times.

22. Observe all community policies and procedures.

23. Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.

24. Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff.

25. Perform all other related duties as assigned in an effective, timely and professional manner.


High school diploma or general education degree (GED) required

• Three to six months experience in housekeeping or janitorial position required


Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving few concrete variables in standardized situations.

• Willingness to be available for any/all emergencies regarding the community.

• Doctor’s statement verifying free from communicable disease, if applicable in your state.



Job Description – Housekeeping Associate IL Page 4 of 5 © Rentals New 7/2017

Tools, equipment, machines may be used on the job:

• Vacuum cleaner, broom and other general household cleaning tools

Physical activities of the position:

• Lifts and carries up to 50 lbs. occasionally

• Pushes and pulls up to 100 lbs. with assistance occasionally

• Walking, standing, pushing, stooping, bending and stretching frequently

• Must be able to climb and descend ladders and stairs.

Physical requirements of the job:

• Medium work – exerts up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force occasionally to move objects.


This list is not to be inclusive, rather exemplary of times of sensory/cognitive activities involved in performance of job functions.

Recognition/vision and mental processing

• Routinely process written information as in policies and procedures, posted notices, instruction materials, regulations, etc.

• Routinely observe resident actions, gestures, and facial expressions.


• Routinely recognize auditory call signals, telephone rings, soft voices of elderly, verbal communication within the workplace.


• Routinely observe odors relevant to resident personal care condition and those unpleasant in the environment.

Verbal communication

• Routinely engage in interactions highly dependent upon clear, audible verbal communication, often in circumstances where hearing impairments can easily lead to misunderstanding.


This list is not to be inclusive, rather exemplary of times of emotional and behavioral activities involved in performance of job functions.

• Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, mean-natured.

• Routinely called upon to control own emotions and behaviors so as to protect residents’ rights and to respond professionally with respect and dignity.


This list is not to be inclusive, rather exemplary of times of environmental/occupational exposures involved in performance of job functions.

Job Description – Housekeeping Associate IL Page 5 of 5 © Rentals New 7/2017

• Individual must be able to use protective equipment and take proper precautions and emergency measures.

• Individual is subject to both environmental conditions. Activities occur inside and outside.

• The worker is subject to noise, vibration, hazards, oils, and other environmental conditions.

• Exposure to a variety of chemicals and dust daily.


I have read my job description and understand the information contained within the job description. I further understand that this job description is not intended and should not be construed as an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with my job. I may be required to perform additional tasks necessary to meet standards of quality and care.

Name of Employee:

Employee Signature: Date:

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