Director of Memory Care

Clinical Services
1584 Delaney at South Shore
Position Summary: 
The Director of Memory Care is responsible for the day to day operations of Memory Care to deliver the highest degree of quality resident services.  This position is the process owner to implement and oversee Heartfelt Connections: A Memory Care Program® as well as promote and integrate other branded LCS programs; Lifestyle and Health Services, Health & Wellness Navigation, Extraordinary Impressions, and LCS CARES.  The Director of Memory Care ensures adherence to all community policies and procedures and applicable federal, state and local standards, and promotes regulatory compliance as they apply to Memory Care. 
Essential Job Functions: 
1. Embody and implement Heartfelt Connections’ mission, philosophy and goals. 
2. Leads all efforts in Memory Care services and programming, consistent with Heartfelt Connections, community policies and procedures, applicable federal, state and local standards as they apply to Memory Care. 
3. Interprets the goals and objectives of the Heartfelt Connections to staff, volunteers, family members and the public. 
4. Manage departmental budget within established budgetary guidelines and in coordination with the Executive Director perform budget analysis, review and control. 
5.  Supervise assigned Memory Care staff to include hiring, training, coaching, evaluating and counseling within established policies and procedures. 
6. Schedules assigned Memory Care staff for 24/7 delivery of Memory Care services and programming while monitoring available labor hours to budget. 
7. Work with community leadership in providing training and orientation to new Memory Care staff members and ongoing training to current staff members. 
8. As part of the community’s Health & Wellness Navigation program, partners with Director of Health Services to participate in the pre-admission/ongoing assessment process and development of the resident’s individualized plan of care as allowed and dictated by state law and community policy and procedures; ensures that the services driven by the resident’s plan of care are provided and changes are communicated as necessary. 
9. In conjunction with other members of the community’s Health & Wellness Navigation team, connects residents to programs, services and resources meant to coordinate and manage resident care, along with promoting overall health and well-being. 
10. Partner with and otherwise assist the Director of Health Services in establishing and maintaining a medication system which adheres to community policy and procedures and state and federal regulations where appropriate. 
11. Maintains accurate documentation of residents’ progress and responses to the Heartfelt Connections program. 
12. Participates in round table and care plan conferences for Memory Care residents. 
13. Partners with the Director of Life Enrichment to 
(a.) Ensure the development and implementation of the monthly life enrichment calendar based on Heartfelt Connections Lifestyle and Health Services’ tenants which includes, but not limited to, type and timing of activities, the three components of active daily living, and the eight Dimensions of Wellness. (b.) Ensure a variety of appropriate activities are available and implemented 24 hours per day and 7 days per week and Memory Care QLS staff are actively involved and engaged with activities. (c.) Conduct individual resident history, preferences assessments, and develop individualized service and program plans. 
14. Participates in evaluating resident activity needs and working in collaboration with Life Enrichment and Memory Care staff members to explore opportunities for resident engagement and plan and schedule all daily activities for the Heartfelt Connections Program based on individual needs, resident interests and remaining abilities. 
15. Maintaining an engaging, homelike environment which incorporates tenants of Heartfelt Connections (balancing stimuli, engage the senses, points of interest, cueing, wayfinding, etc.) that presents residents with many opportunities to enjoy, connect and engage with their living environment. 
16. Utilizes training tools consistent with the Heartfelt Connections. 
17. Facilitate a pro-active problem solving approach to challenging resident behaviors due to unmet needs. 
18. Responsible for coordinating, conducting or participating in the instruction of the Heartfelt Connections,    a     Memory Care Program as well as ongoing Alzheimer’s and dementia training as required. 
19. Encourage learning by modeling the proper approaches and communication techniques required for high quality dementia care. 
20. Coordinate family involvement in Memory Care resident’s life such as through participation in activities and special events. 
21. Participate as appropriate/when invited in Memory Care Family Council meetings. 
22. Evaluate the Heartfelt Connections program utilizing quality enhancement tools and customer feedback. 
23. Prepares and maintains pertinent medical records, reports, and schedules in accordance with state regulations and as appropriate. 
24. Ensure necessary supplies and resources are on-hand for memory care programming. Purchases and inventories supplies and equipment. Inspects equipment to determine repair and maintenance needs and cleanliness. 
25. Supports and actively participates in Memory Care occupancy building initiatives and the sales process (internal and external) efforts through education of the Heartfelt Connections program and its implementation specific to the customer if applicable. Can clearly articulate the tenants and benefits of Heartfelt Connections’ programming. 
26. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests: (a.) We greet you warmly, by name and with a smile. (b.) We treat everyone with courteous respect. (c.) We anticipate your needs and act accordingly. (d.) We listen and respond enthusiastically in a timely manner. (e.) We hold ourselves and one another accountable. (f.) We make you feel important. (g.) We embrace and value our differences. (h.) We ask, “Is there anything else I can do for you?” (i.) We maintain high levels of professionalism, both in conduct and appearance, at all times. (j.) We pay attention to details. 
Education Required (Preferred):
  High school diploma or general education degree 
 A degree in a related (nursing, social services, therapeutic recreation) field preferred 
 Require prior experience and knowledge of caring for people with dementia and in developing and facilitating activity programs, preferably with leadership experience as a Director in a specialized dementia program. 
Certificates, Licenses, Registrations: 
 Certification or licensed per state guidelines 
 Specialized certification in Alzheimer’s disease and other related dementias preferred 
 Must have current Basic First Aid and CPR certification as required by State 
 Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual’s ability to function, and the adaptive strategies that help maintain a resident’s remaining abilities.
 Proficiency with Microsoft Office Suite products 
 Familiarity with social media preferred 

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