On Call- Receptionist

📁
General/Administrative
💼
2787 Retirement Housing Corp

Retirement Community (The Forum at Rancho San Antonio, www.ExperienceTheForum.com) based in Cupertino, California is currently looking for 2 On Call Receptionist to cover for either AM(6:30am-2:30pm) or PM(2:30pm-10:30pm) shift. As a part of this organization, you will find opportunities that provide more than just a job. Forum is a place where personal and professional growth is an integral part of your career experience

 
 
JOB SUMMARY:

Function as the Community’s Receptionist while meeting, or exceeding Life Care Services’ hospitality and service standards.  The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and the general public and performing a variety of other clerical duties as assigned.

 
DESCRIPTION:
 
  • Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.

  • Serve as telephone receptionist for the Community while meeting, or exceeding Life Care Services’ hospitality and service standards.

  • Greet visitors and inform private caregivers of sign-in procedure.
  • Receive record, transfer telephone calls to the appropriate parties; take and deliver telephone messages as necessary; acquire in-depth knowledge of community telephone system to effectively utilize system features.

  • Assist with the Community’s marketing/sales process by answering inquiries concerning the Community both over the telephone and in person; all inquiries should be handled according to Life Care Services’ hospitality and service standards.

  • Accepts and records, as directed, all payments, reservations, appointments, and cancellations.

  • Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.

  • Sort and distribute incoming mail according to Community policy.

  • Provide typing and/or word processing services for business office correspondence and residents.  Assist with other business office functions, e.g., materials preparation, reports, etc.

  • Maintain and protect the confidentiality of resident information at all times by following HIPAA regulations.
Practice positive resident relations by demonstrating Life Care Services’ hospitality and service standards to residents, families, guests, and the general
QUALIFICATIONS
 
  • Minimum of one (1) year experience as a receptionist.

  • Must be able to communicate effectively in English using proper grammar in a pleasant manner.

  • Working knowledge of Word Perfect and other Microsoft Office applications; ability to type at least 35wpm.
  • Must be able to create word documents and correspondences using correct grammar and spelling.
  • Ability to use a personal computer, copy machine, and other office equipment.
  • Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

  • Ability to provide secretarial and clerical services in a senior housing and health care environment which meet, or exceed, Life Care Services’ hospitality and service standards.
  • Willingness to work with the elderly.
 

We are an Equal Opportunity Employer and a Drug and Smoke-Free Workplace!


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2787 Retirement Housing Corp

Cupertino, California

📁 General/Administrative