Claims & Litigation Manager

Risk Management
Corporate Services & Purchasing

The Claims Manager is responsible for managing and overseeing workers’ compensation and employment claims arising from LCS Holdings Inc. and its subsidiaries including LCS Community Employment.  The Claims Manager is responsible for providing oversight on individual claims from the time reported until closure. 


Together, We’re Greater

At LCS, we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find lots of opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. Our culture of partnership is truly we feel what makes us unique.


Ready to make a difference? Then join us as the Claims Manager. We think it’s time for you to begin your #lifeatLCS.   


What You Need To Know

Claims Management

  • Works with a third party claims administrator and others to ensure that claim investigations, reserving, settlements and litigation are handled appropriately and in a timely manner within established LCS special claim handling instructions.

  • Assists with and participates in legal counsel on claims involving mediations, arbitrations, government investigations and witness preparation.

  • Trains and instructs field and internal staff on proper post-incident claims management practices including employment investigations, return-to-work protocols, incident/claim reporting criteria, and how-to best respond to difficult and sensitive complaints.

  • Acts as a resource to local community leadership in assessing the severity of and appropriate response to incidents/losses/claims, including how-to best preserve evidence as well as address requests for e-discovery.

  • Responsible for oversight and monitoring of claim reserving and settlement authorizations being handled and recorded by the Third Party Administer as well as by property casualty insurance carriers.

  • Schedule and manage claim review meetings with both the Third Party Administer and the local leadership members from the various locations.

  • Review internal investigations and Position Statements; as well as provide timely and appropriate advise, as needed.

  • Assist with review of policies and procedures, and corporate contracts.

Risk Mitigation

  • Provide direction to staff regarding claim filing, claim mitigation and incident investigation. 

  • Act as a resource for education, research, on-boarding new communities, and ad hoc reports.

  • Analyze claim data for trends and comparisons.

  • Provide training to staff as appropriate on topics related to risk mitigation efforts of corporate and employment related exposures.

  • Timely update contact information of both community leaders and claims adjusters with the appropriate insurance carriers and the third party administrator.  

  • Complete other special projects as needed.

What We Are Looking For

  • 4-year degree in Business Management, Human Resources or related field.  Law degree preferred. Knowledge of ADA, OSHA, and worker’s compensation preferred.

  • Minimum 3 years’ experience in workers’ compensation claim management employment complaints either for an insurance company, in-house, or private practice.


Even Better 

  • Excellent communication skills.  Must be articulate with assertive demeanor. 

  • Excellent negotiation and relational skills.

  • Office and people management experience desired.

Sound like a good fit? Let’s talk about how together we can be greater!


Why LCS?  

Industry leader. We have been in the business of Senior Living for over 40 years. Nearly 90% of Life Care Services-managed health centers have a 4- or 5-star rating.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.

Family oriented culture. We provide a positive and supportive work environment which our employees value. Flex-time, work from home, and social activities with employees and their families add to our family centric approach.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. 650 and counting; LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Professional development. Ongoing, onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

Fun companywide events. Leadership Summit, SHOE, and our annual company holiday party; just to name a few.

Top Iowa Workplace. We’ve created an environment where LCS employees enjoy coming to work. LCS has been named a top Iowa Workplace, an award that recognizes the top workplaces based on employee survey results each year.


LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website:


Travel Frequency: 10% or less

Job Level: C




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