Memory Care Manager

📁
Clinical Services
💼
1425 Clarendale of Mokena

 Position Summary:

The Director of Memory Care is responsible for the day to day operations of Memory Care to deliver the highest degree of quality resident services. This position is the process owner to implement and oversee Heartfelt Connections: A Memory Care Program® as well as promote and integrate other branded LCS programs; Lifestyle and Health Services, Health & Wellness Navigation, Extraordinary Impressions, and LCS CARES. The Director of Memory Care ensures adherence to all community policies and procedures and applicable federal, state and local standards, and promotes regulatory compliance as they apply to Memory Care.

Essential Job Functions:

1. Embody and implement Heartfelt Connections’ mission, philosophy and goals.

2. Leads all efforts in Memory Care services and programming, consistent with Heartfelt Connections, community policies and procedures, applicable federal, state and local standards as they apply to Memory Care.

3. Interprets the goals and objectives of the Heartfelt Connections to staff, volunteers, family members and the public.

4. Manage departmental budget within established budgetary guidelines and in coordination with the Executive Director perform budget analysis, review and control.

5. Supervise assigned Memory Care staff to include hiring, training, coaching, evaluating and counseling within established policies and procedures.

6. Schedules assigned Memory Care staff for 24/7 delivery of Memory Care services and programming while monitoring available labor hours to budget.

7. Work with community leadership in providing training and orientation to new Memory Care staff members and ongoing training to current staff members.

8. As part of the community’s Health & Wellness Navigation program, partners with Director of Health Services to participate in the pre-admission/ongoing assessment process and development of the resident’s individualized plan of care as allowed and dictated by state law and community

Job Description Continued Director of Memory Care

 

policy and procedures; ensures that the services driven by the resident’s plan of care are provided and changes are communicated as necessary.

9. In conjunction with other members of the community’s Health & Wellness Navigation team, connects residents to programs, services and resources meant to coordinate and manage resident care, along with promoting overall health and well-being.

10. Partner with and otherwise assist the Director of Health Services in establishing and maintaining a medication system which adheres to community policy and procedures and state and federal regulations where appropriate.

11. Maintains accurate documentation of residents’ progress and responses to the Heartfelt Connections program.

12. Participates in round table and care plan conferences for Memory Care residents.

13. Partners with the Director of Life Enrichment to

(a.) Ensure the development and implementation of the monthly life enrichment calendar based on Heartfelt Connections Lifestyle and Health Services’ tenants which includes, but not limited to, type and timing of activities, the three components of active daily living, and the eight Dimensions of Wellness.

(b.) Ensure a variety of appropriate activities are available and implemented 24 hours per day and 7 days per week and Memory Care QLS staff are actively involved and engaged with activities.

(c.) Conduct individual resident history, preferences assessments, and develop individualized service and program plans.

14. Participates in evaluating resident activity needs and working in collaboration with Life Enrichment and Memory Care staff members to explore opportunities for resident engagement and plan and schedule all daily activities for the Heartfelt Connections Program based on individual needs, resident interests and remaining abilities.

15. Maintaining an engaging, homelike environment which incorporates tenants of Heartfelt Connections (balancing stimuli, engage the senses, points of interest, cueing, wayfinding, etc.) that presents residents with many opportunities to enjoy, connect and engage with their living environment.

16. Utilizes training tools consistent with the Heartfelt Connections.

17. Facilitate a pro-active problem solving approach to challenging resident behaviors due to unmet needs.

18. Responsible for coordinating, conducting or participating in the instruction of the Heartfelt Connections, a Memory Care Program as well as ongoing Alzheimer’s and dementia training as required.

19. Encourage learning by modeling the proper approaches and communication techniques required for high quality dementia care.

20. Coordinate family involvement in Memory Care resident’s life such as through participation in activities and special events.

21. Participate as appropriate/when invited in Memory Care Family Council meetings.

Job Description Continued Director of Memory Care

 

22. Evaluate the Heartfelt Connections program utilizing quality enhancement tools and customer feedback.

23. Prepares and maintains pertinent medical records, reports, and schedules in accordance with state regulations and as appropriate.

24. Ensure necessary supplies and resources are on-hand for memory care programming. Purchases and inventories supplies and equipment. Inspects equipment to determine repair and maintenance needs and cleanliness.

25. Supports and actively participates in Memory Care occupancy building initiatives and the sales process (internal and external) efforts through education of the Heartfelt Connections program and its implementation specific to the customer if applicable. Can clearly articulate the tenants and benefits of Heartfelt Connections’ programming.

26. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:

(a.) We greet you warmly, by name and with a smile.

(b.) We treat everyone with courteous respect.

(c.) We anticipate your needs and act accordingly.

(d.) We listen and respond enthusiastically in a timely manner.

(e.) We hold ourselves and one another accountable.

(f.) We make you feel important.

(g.) We embrace and value our differences.

(h.) We ask, "Is there anything else I can do for you?"

(i.) We maintain high levels of professionalism, both in conduct and appearance, at all times.

(j.) We pay attention to details.

General Job Functions:

1. Maintain current knowledge of Memory Care trends and research.

2. May drive community vehicle from community to social and other various destinations as applicable.

3. Act as Manager on Duty as directed by the Executive Director.

4. Attends in-service training and education sessions as assigned.

5. Maintains compliance with state and federal-required topics and number of in-service hours.

6. Reports all incidents/accidents immediately. Reports all unsafe/hazardous conditions with equipment immediately. Assures the established safety regulations are followed at all times. Recognizes unsafe conditions and takes action or reports conditions to the supervisor.

7. Maintains confidentiality of all pertinent resident care information to assure privacy and confidentially policies are followed and resident’s rights are protected. Respects and maintains resident confidentiality. Follows all aspects of Standards of Conduct and Corporate Compliance.

Job Description Continued Director of Memory Care

 

8. Utilizes proper use of body mechanics and personal protective devices.

9. Meets or exceeds internal and external customer service expectations and promotes the continuous improvement philosophy of the department and community.

10. Consistently demonstrates adherence to Infection Control policies and procedures in all aspects of performance.

11. Uses equipment, services, and supplies in a cost-effective manner.

12. Participates in quality assurance and continuous improvement programs.

13. Demonstrates a positive attitude and willingness to facility team functioning.

Education Required (Preferred):

High school diploma or general education degree

A degree in a related (nursing, social services, therapeutic recreation) field preferred

Require prior experience and knowledge of caring for people with dementia and in developing and facilitating activity programs, preferably with leadership experience as a Director in a specialized dementia program.

Certificates, Licenses, Registrations:

Certification or licensed per state guidelines

 Specialized certification in Alzheimer’s disease and other related dementias preferred

Must have current Basic First Aid and CPR certification as required by State

Knowledge/Skills:

Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual’s ability to function, and the adaptive strategies that help maintain a resident’s remaining abilities.

Proficiency with Microsoft Office Suite products

 Familiarity with social media preferred

Special Requirements (if applicable):

 Influences others in a positive way

Looks for ways to improve and promote quality

Offers suggestions for improving work

 Ability to speak, read and comprehend the English language

 Good communication skills (oral and written)

Ability to effectively present information in one-on-one and small group situations to customers, residents, and other employees of the organization

Good inter-department communication and teamwork skills

Capable of administering employee incentive, retention and training programs

Must possess patience and sensitivity to others’ needs; ability to work with community groups; willingness to work beyond normal working hours

Ability to work various schedules and shifts as needed

Doctor’s statement verifying free from communicable disease

Job Description Continued Director of Memory Care

 

Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed.

Must possess personal driving record consistent with the requirements of Life Care Services Fleet Safety Policy.

Other Information:

1. List tools, equipment, machines used on the job:

Personal computer

2. General office equipment: printer, scanner, fax machine, copier, telephone, calculator, cell phone, postage machine, digital camera, iPad/tablet, smart TV’s etc.Physical activities of the position:

Lifts up to 100 lbs. occasionally

Carries up to 50 lbs. occasionally

Pushes and pulls up to 100 lbs. occasionally

Climbs, reaches, bends, and twists occasionally

Talks and listens occasionally

Sits 4 hours per day; stands and walks 4 hours per day (combined) – 8-hour day

3. Physical requirements of the job:

Light work – exerts up to 20 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to move objects

4. Visual acuity requirements, including color, depth perception and field of visions:

Clerical/Administrative including the work of people who do analysis of data, work a computer terminal, and read

5. Environmental factors:

Worker is subject to environmental conditions with activities occurring both inside and outside of the facility (nursing home visits).

The worker is subject to hazards (hazardous waste).

The worker is not substantially exposed to adverse environmental conditions.


LIFE CARE SERVICES JOB DESCRIPTION

Position Summary:

The Director of Memory Care is responsible for the day to day operations of Memory Care to deliver the highest degree of quality resident services. This position is the process owner to implement and oversee Heartfelt Connections: A Memory Care Program® as well as promote and integrate other branded LCS programs; Lifestyle and Health Services, Health & Wellness Navigation, Extraordinary Impressions, and LCS CARES. The Director of Memory Care ensures adherence to all community policies and procedures and applicable federal, state and local standards, and promotes regulatory compliance as they apply to Memory Care.

Essential Job Functions:

1. Embody and implement Heartfelt Connections’ mission, philosophy and goals.

2. Leads all efforts in Memory Care services and programming, consistent with Heartfelt Connections, community policies and procedures, applicable federal, state and local standards as they apply to Memory Care.

3. Interprets the goals and objectives of the Heartfelt Connections to staff, volunteers, family members and the public.

4. Manage departmental budget within established budgetary guidelines and in coordination with the Executive Director perform budget analysis, review and control.

5. Supervise assigned Memory Care staff to include hiring, training, coaching, evaluating and counseling within established policies and procedures.

6. Schedules assigned Memory Care staff for 24/7 delivery of Memory Care services and programming while monitoring available labor hours to budget.

7. Work with community leadership in providing training and orientation to new Memory Care staff members and ongoing training to current staff members.

8. As part of the community’s Health & Wellness Navigation program, partners with Director of Health Services to participate in the pre-admission/ongoing assessment process and development of the resident’s individualized plan of care as allowed and dictated by state law and community

Job Description Continued Director of Memory Care

 

policy and procedures; ensures that the services driven by the resident’s plan of care are provided and changes are communicated as necessary.

9. In conjunction with other members of the community’s Health & Wellness Navigation team, connects residents to programs, services and resources meant to coordinate and manage resident care, along with promoting overall health and well-being.

10. Partner with and otherwise assist the Director of Health Services in establishing and maintaining a medication system which adheres to community policy and procedures and state and federal regulations where appropriate.

11. Maintains accurate documentation of residents’ progress and responses to the Heartfelt Connections program.

12. Participates in round table and care plan conferences for Memory Care residents.

13. Partners with the Director of Life Enrichment to

(a.) Ensure the development and implementation of the monthly life enrichment calendar based on Heartfelt Connections Lifestyle and Health Services’ tenants which includes, but not limited to, type and timing of activities, the three components of active daily living, and the eight Dimensions of Wellness.

(b.) Ensure a variety of appropriate activities are available and implemented 24 hours per day and 7 days per week and Memory Care QLS staff are actively involved and engaged with activities.

(c.) Conduct individual resident history, preferences assessments, and develop individualized service and program plans.

14. Participates in evaluating resident activity needs and working in collaboration with Life Enrichment and Memory Care staff members to explore opportunities for resident engagement and plan and schedule all daily activities for the Heartfelt Connections Program based on individual needs, resident interests and remaining abilities.

15. Maintaining an engaging, homelike environment which incorporates tenants of Heartfelt Connections (balancing stimuli, engage the senses, points of interest, cueing, wayfinding, etc.) that presents residents with many opportunities to enjoy, connect and engage with their living environment.

16. Utilizes training tools consistent with the Heartfelt Connections.

17. Facilitate a pro-active problem solving approach to challenging resident behaviors due to unmet needs.

18. Responsible for coordinating, conducting or participating in the instruction of the Heartfelt Connections, a Memory Care Program as well as ongoing Alzheimer’s and dementia training as required.

19. Encourage learning by modeling the proper approaches and communication techniques required for high quality dementia care.

20. Coordinate family involvement in Memory Care resident’s life such as through participation in activities and special events.

21. Participate as appropriate/when invited in Memory Care Family Council meetings.

Job Description Continued Director of Memory Care

 

22. Evaluate the Heartfelt Connections program utilizing quality enhancement tools and customer feedback.

23. Prepares and maintains pertinent medical records, reports, and schedules in accordance with state regulations and as appropriate.

24. Ensure necessary supplies and resources are on-hand for memory care programming. Purchases and inventories supplies and equipment. Inspects equipment to determine repair and maintenance needs and cleanliness.

25. Supports and actively participates in Memory Care occupancy building initiatives and the sales process (internal and external) efforts through education of the Heartfelt Connections program and its implementation specific to the customer if applicable. Can clearly articulate the tenants and benefits of Heartfelt Connections’ programming.

26. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:

(a.) We greet you warmly, by name and with a smile.

(b.) We treat everyone with courteous respect.

(c.) We anticipate your needs and act accordingly.

(d.) We listen and respond enthusiastically in a timely manner.

(e.) We hold ourselves and one another accountable.

(f.) We make you feel important.

(g.) We embrace and value our differences.

(h.) We ask, "Is there anything else I can do for you?"

(i.) We maintain high levels of professionalism, both in conduct and appearance, at all times.

(j.) We pay attention to details.

General Job Functions:

1. Maintain current knowledge of Memory Care trends and research.

2. May drive community vehicle from community to social and other various destinations as applicable.

3. Act as Manager on Duty as directed by the Executive Director.

4. Attends in-service training and education sessions as assigned.

5. Maintains compliance with state and federal-required topics and number of in-service hours.

6. Reports all incidents/accidents immediately. Reports all unsafe/hazardous conditions with equipment immediately. Assures the established safety regulations are followed at all times. Recognizes unsafe conditions and takes action or reports conditions to the supervisor.

7. Maintains confidentiality of all pertinent resident care information to assure privacy and confidentially policies are followed and resident’s rights are protected. Respects and maintains resident confidentiality. Follows all aspects of Standards of Conduct and Corporate Compliance.

Job Description Continued Director of Memory Care

 

8. Utilizes proper use of body mechanics and personal protective devices.

9. Meets or exceeds internal and external customer service expectations and promotes the continuous improvement philosophy of the department and community.

10. Consistently demonstrates adherence to Infection Control policies and procedures in all aspects of performance.

11. Uses equipment, services, and supplies in a cost-effective manner.

12. Participates in quality assurance and continuous improvement programs.

13. Demonstrates a positive attitude and willingness to facility team functioning.

Education Required (Preferred):

High school diploma or general education degree

A degree in a related (nursing, social services, therapeutic recreation) field preferred

Require prior experience and knowledge of caring for people with dementia and in developing and facilitating activity programs, preferably with leadership experience as a Director in a specialized dementia program.

Certificates, Licenses, Registrations:

Certification or licensed per state guidelines

 Specialized certification in Alzheimer’s disease and other related dementias preferred

Must have current Basic First Aid and CPR certification as required by State

Knowledge/Skills:

Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual’s ability to function, and the adaptive strategies that help maintain a resident’s remaining abilities.

Proficiency with Microsoft Office Suite products

 Familiarity with social media preferred

Special Requirements (if applicable):

 Influences others in a positive way

Looks for ways to improve and promote quality

Offers suggestions for improving work

 Ability to speak, read and comprehend the English language

 Good communication skills (oral and written)

Ability to effectively present information in one-on-one and small group situations to customers, residents, and other employees of the organization

Good inter-department communication and teamwork skills

Capable of administering employee incentive, retention and training programs

Must possess patience and sensitivity to others’ needs; ability to work with community groups; willingness to work beyond normal working hours

Ability to work various schedules and shifts as needed

Doctor’s statement verifying free from communicable disease

Job Description Continued Director of Memory Care

 

Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed.

Must possess personal driving record consistent with the requirements of Life Care Services Fleet Safety Policy.

Other Information:

1. List tools, equipment, machines used on the job:

Personal computer

2. General office equipment: printer, scanner, fax machine, copier, telephone, calculator, cell phone, postage machine, digital camera, iPad/tablet, smart TV’s etc.Physical activities of the position:

Lifts up to 100 lbs. occasionally

Carries up to 50 lbs. occasionally

Pushes and pulls up to 100 lbs. occasionally

Climbs, reaches, bends, and twists occasionally

Talks and listens occasionally

Sits 4 hours per day; stands and walks 4 hours per day (combined) – 8-hour day

3. Physical requirements of the job:

Light work – exerts up to 20 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to move objects

4. Visual acuity requirements, including color, depth perception and field of visions:

Clerical/Administrative including the work of people who do analysis of data, work a computer terminal, and read

5. Environmental factors:

Worker is subject to environmental conditions with activities occurring both inside and outside of the facility (nursing home visits).

The worker is subject to hazards (hazardous waste).

The worker is not substantially exposed to adverse environmental conditions.


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1425 Clarendale of Mokena

Mokena, Illinois

📁 Clinical Services